An Australian development company called Supple, just launched a widget that allows using Facebook messenger to be used to chat with your potential customers. This could be very beneficial for Small Business Owners, as Facebook represents a large portion of the inbound traffic having a disclosed contact can give both the consumer and the merchant a very positive first step into closing a deal.
The product could largely compete with LivePerson as a Native live customer support and sales agents for sites.
IMPORTANT note: “This service is in no way sponsored, endorsed or administered by, or associated with Facebook. Facebook is not affiliated with the company in any way”
more updates as they come